Our Customer PromiseAt DelightfulDaisy.com, we know you have options of where to shop and we appreciate that you have come to us. And we don't take it lightly. Because of that, we offer what we believe is the very best customer experience in the industry:
Price Matching Policy:If you find the same product for less at another store, let us know and we will match that price. When you combine this with our free shipping, it is not possible for another store to offer a better price. We run a small, efficient business and do not believe anyone can beat us in price or service.365-day Return Policy:If for any reason, you are not completely satisfied with your purchase, you may return it free of charge for up to 365 days from the original purchase date. This includes unworn, defective or incorrect merchandise. Your money will be refunded as soon as we receive the return.Unworn Merchandise: Includes any item that is in new condition, still contains the original tags and is in the original packaging (if any). Returns will not be accepted if item exhibits any obvious signs of wear or is not in the condition in which it was received. Defective Merchandise: Includes any item that does not perform as expected or exhibits damage not associated with normal wear. Does not include items that are the wrong size, color, or style. Incorrect Merchandise: Contact us via e-mail or use our 24/7 Phone Support if you received an item that is different than what was described on the website or is the wrong size, color, or style than what you ordered. All we ask is that you notify us before shipping the product so we know to look for it, and can refund your money or prepare for an exchange as quickly as possible. Free Shipping:We have free shipping, worldwide, no minimum purchase. We do this to keep it simple for our customers. On a small order, we might even lose money on an international shipment. But we gain a satisified customer. And we believe that benefits us and our customers in the end.Always Available:We are commited to being available by phone and email at all times. You can reach us through our Contact Us page, and rest assured we will get back to you immediately. All of our employees have company-owned Blackberry smart phones with voice, text, and email. We did this for one reason, to make sure our customers are satisfied.Top Notch Customer Service:I know everyone says they have the best customer service, but we're willing to stand behind out claim. Our employees all understand that the customer is first priority for Delightful Daisy, not the bottom line. If you have a bad experience with one of our employees, I encourage you to email me directly at tj@delightfuldaisy.com and tell me about it. I will make sure to improve your experience. |